IT Shared Service Center Transformation and Consultation
Suzhou Metalogic Information Technology Co.,Ltd 2018-09-26 11:18:58 Author:SystemMaster
IT Shared Service Center Transformation and Consultation
Shared Service Center(SSC)
Defined as a module within an organization that provides process-and knowledge-based services to other business modules by providing dedicated resources
SSC's operating model is:
Business units are considered internal "customers" using "service level agreements" to define customers 'needs. The revenue comes from the services provided to business units.